Legal Advice for Compensation Insurance Claims & TPD Payouts

Does WorkCover Cover Travel To and From Work QLD? Journey Claims

WorkCover Queensland might cover you when you get injured in a motor vehicle accident while travelling to or from work. You could then make a worker's compensation journey claim.
Does WorkCover cover travel to or from work? - hero image
Does WorkCover Cover You To and From Work?

Does WorkCover cover travel to and from work? Many injured employees travelling during their commute question if they can claim compensation. Thankfully, WorkCover Queensland may cover such travel-related injuries, provided strict conditions are met.

Uncovering the fine print, this article will guide you through:

  • What’s included in journey claims for a motor vehicle accident
  • Claim eligibility for an injured worker
  • And the recommended steps if you have a disputed workers’ compensation journey claim

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About Workers Compensation Journey Claims

In Queensland, employees who suffer a personal injury while travelling to or from their workplace can make a journey claim for compensation.

This encompasses any worker who experiences an accident on the way to or from work, as long as:

  1. The journey is directly between home and your workplace
  2. Or travel for medical appointments or rehabilitation treatment as part of an existing WorkCover claim.
  3. Travel to work-related meetings or for errands
  4. Your employment is a significant contributing factor to how the injury occurred.

But what is included in this coverage? Eligibility depends on the type of accident, specifically whether it is a car accident, or not.

Car Accident

WorkCover Queensland is responsible for covering a motor vehicle accident travelling for work purposes. This coverage includes accidents that happen while driving:

Remember, though, that WorkCover covers your usual journey, not detours from your usual route for activities unrelated to work. For example, if you stop for coffee while driving to work and have an accident, you are likely not eligible to make a workers’ compensation claim.

Non-Motor Vehicle Accidents

WorkCover insurance protects more than motor vehicle accidents. You can also claim workers’ compensation for injuries sustained while:

  • Bicycling to or from work
  • While walking or waiting for public transport.
  • Slip and fall accidents during a commute are also eligible for a WorkCover claim.
  • If you suffer an assault on the way to or from work, it can be covered under a journey claim with WorkCover Queensland.

Thankfully, the Queensland workers’ compensation insurer covers various commuting scenarios.

When Am I Not Covered for a Journey Claim?

However, you are likely not covered when:

  • Driving dangerously or while under the influence
  • Violated traffic laws
  • You had a deviation or substantial interruption to your usual route
  • You began your journey after a substantial delay or
  • You are still inside your property’s boundaries.

What is a Significant Delay or Deviation?

The insurance company could deny your journey claim if you detour from your usual route to or from work. To make this determination, the insurer or the court will consider the following:

  • The purpose of making a substantial delay or deviation
  • How long was the delay or deviation
  • What was the distance between the deviation and your usual route

A successful claim is still possible if the delay or deviation was work-related or caused by external factors.

What is my claim worth?

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Can I Make a Workers’ Compensation Journey Claim?

Eligibility to make a journey claim under the QLD Workers Compensation Act requires the claimant to be:

  1. Classified as a worker
  2. Under contract
  3. And recognised as an employee for tax purposes.

In Queensland, the worker’s compensation insurance scheme operates on a no-fault basis, which means you can make a WorkCover claim even when the employee is at fault.

However, there are qualifying conditions. Workers compensation claims are only considered when:

  • The injured worker has travelled directly without significant delays or deviations between the origin and work-related destination (a place where your employer expects you to be present).
  • And if employment substantially contributes to the injury during non-routine travel.
Close up of a worker driving a truck and considering making a journey claim

The Journey Claim Process

Having a successful journey claim can be complex, but understanding the workers’ compensation claim process can make it much more manageable. The process includes:

Remember that the outcome of a WorkCover journey claim relies on timely and accurate information.

Reporting the Injury

The first step in the claims process is to report the work related injury. An injury should be reported when an employer believes it is related to their employment and requires medical treatment or time off work.

Medical Assessment and Expenses

WorkCover Queensland covers medical and rehabilitation expenses, travel costs, paid care, weekly compensation benefits, and lump sum payouts for injuries sustained during commutes. You may also be entitled to compensation for future medical expenses, like:

  • Surgery
  • Therapy
  • Prescription drugs
  • and travel expenses associated with your treatment.

Wage Benefits and Lump Sum Payments

Once your work related injuries have stabilised and you are nearing the end of the claims process, injured employees can request a permanent impairment assessment. WorkCover may offer a lump sum payment, depending on your WPI score.

Seek advice from an experienced workers’ compensation lawyer regarding your rights, as your choice may compromise your ability to file a future common law claim.

Do I Have a Valid Claim?

Common Reasons for a Rejected Workers Compensation Claim

You can have a rejected journey claim for the following reasons:

  • Illegal actions by the worker while in control of the vehicle
  • Major delays before starting the journey
  • Substantial interruptions or deviations from the usual journey path

Furthermore, claims can be denied if:

  • There is insufficient evidence, such as medical reports or witness testimonies.
  • The claimant fails to comply with policy terms, including necessary medical treatment and adherence to treatment plans.
  • Insurers dispute the connection of the worker’s journey to their employment duties or question the worker’s status as a ‘worker’ under WorkCover Queensland rules.

Appealing a Denied Claim

If you have a denied claim, there is an opportunity to appeal. A decision can be appealed if a claim is rejected due to journey interruption, deviation, or a significant delay in applying for WorkCover.

However, the likelihood of a successful appeal depends on circumstances such as the reason, distance, length of time of the application delay, journey deviation, or interruption.

Pursuing Further Compensation

Beyond the standard journey claim, there may be opportunities to pursue further compensation by making a common law claim. To be eligible to seek common law damages, you must prove that the employer breached their duty of care and that this failure caused your loss.

A successful common law claim pays lump sum compensation for:

  • Pain and suffering
  • Medical expenses
  • Cost of home care
  • Lost wages
  • Lost superannuation benefits

The worker’s level of impairment and potential future earnings impact the amount of compensation. Understanding your compensation entitlements is crucial to making the best decision.

Strict Time Limits and Lodgement Dates

Making a successful journey claim requires strict timing. In Queensland, the time limit for lodging a journey claim with the workers’ compensation insurer is typically within six months from the date the injured person first consults a doctor for the injury. If the claimant fails to lodge a journey claim within this timeframe, they must provide a reasonable excuse for the delay, which can result in a denied claim.

Common law claims following a car accident have a general limitation period of three years if you know the details of the at-fault motor vehicle. Otherwise, you must submit your case within nine months of the accident date or one month of meeting with a personal injury lawyer about claiming compensation.

Get Started With Splatt Lawyers?

Seek Legal Advice for Journey Claims

In Queensland, you have the right to seek legal advice when you want to make a successful journey claim, or pursue a common law payout. Thankfully, Splatt Lawyer’s legal team understands how work-related injuries happen and the complexities of journey claims.

If you were harmed in a motor vehicle accident or transport accident, you could be eligible for a CTP claim for further compensation entitlements. 

Share your story regarding the injury sustained with our compensation lawyers. It’s free to learn if you can claim compensation and access our 100% no win, no fee legal funding. Call Now for your free legal review – 1800 700 125, or use our free online claim check.

Journey Claim Compensation FAQs

Are you covered for travel to and from work in Queensland?

WorkCover Queensland understands that not every workplace accident happens at your place of employment. Hence, the workers’ compensation insurer may cover injuries during work-related journeys. You could also claim compensation entitlements for other work-related travel, whether intrastate, interstate or overseas.

Can I travel overseas while receiving WorkCover benefits?

Yes, you can travel overseas temporarily while on WorkCover as long as you get clearance from your medical treatment providers and claims manager at WorkCover. Please follow the necessary protocol to keep receiving weekly compensation.

What does workers’ compensation cover in QLD?

The Queensland Workers Compensation Insurance Scheme (WorkCover) protects both employers and workers who become ill or injured on the job, including:


• Illness or injury sustained at work
• Travelling to or from work and to job sites
• Those related to long exposure to workplace dangers.

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